How we work
A clear process from the first conversation to ongoing reporting, with research before spend and a written plan before launch.
From first call to ongoing results
Every engagement follows the same steps, so you always know what is happening and why.
Introductory call
A conversation about your business, your customers, your capacity and what you want advertising to achieve. If paid advertising is not a good fit, we will say so here.
Free, with no obligationMarket research
We review competitor advertising, search demand and costs in your sector and area, so recommendations are based on evidence rather than assumptions.
Before any budget is committedStrategy and proposal
A written plan setting out the platforms, audiences, budget, expected enquiry volume and our fixed fee. Nothing starts until you have agreed it.
Agreed in writingSetup and tracking
Ad accounts, conversion tracking, lead forms and follow-up are put in place and tested end to end before a single ad goes live.
Checked before launchLaunch and testing
Campaigns go live with several audiences, messages and offers tested side by side. Early results show where budget should go next.
The first weeksOptimise and report
Budget moves to what is winning customers, weaker ads are replaced, and you receive regular written reports on results and next steps.
Ongoing
Reporting based on cost per acquisition
Cost per lead only tells you what an enquiry cost. It does not tell you whether that enquiry became business.
We track every campaign through to the sale. That shows what it costs in advertising to win a paying customer, which campaigns deserve more budget, and where enquiries are being lost along the way.
Reports are written in plain English and cover spend, enquiries, appointments, sales and cost per acquisition, together with what we are changing next.
- EnquiriesEvery form, call and message
- Response timeHow quickly each lead is contacted
- AppointmentsVisits, valuations and quotes booked
- SalesEnquiries that became paying work
- Cost per acquisitionAd spend per new customer
Our commitments to you
Realistic expectations
We do not guarantee revenue or a set number of sales. Results depend on factors beyond advertising, and we are clear about that from the start.
Full control of your budget
Your ad spend stays in your own account, billed to you by the platform, where you can see every transaction.
Honest reporting
Underperformance is reported as clearly as success, together with the changes being made.
The right fit only
If paid advertising is unlikely to deliver a return for your business, we will tell you before you spend anything.
Talk to us about your advertising
Tell us about your business and goals, and we will give you an honest view of whether paid advertising is the right investment.